The Need For More Staff Training To Adress Deteriorating Customer Service
filed in behavior dog and training on Mar.10, 2010
A companies brand can establish itself as both a mental and emotional state in the minds and hearts of customers. A company that lives up to it’s brand’s promise can and often do charge 100% more than their competition. Because they are satisfied with the products and the service from the company, customers and staff tend to stay longer. That being said, many of us have experienced customer service that is quite far from that of the brand’s performance. Many of us have been at the receiving end of extremely poor service delivery and it may have seemed that we knew more about the product or service than the company itself. On other occasions we may have been behind the counter ourselves, providing poor customer service that is inconsistent with our own brand’s promise.